1 Intoduction To Lean Six Sigma: A Course Overview 00:00:00
2 Defining Quality 00:00:51
3 Defining Quality: 00:02:29
4 Two approaches to Quality 00:04:50
5 Two Dimensions of Q 00:06:28
6 Cost of Poor Quality (COPC) 00:08:13
7 Improvement Advantages 00:09:45
8 Improve your Process Quality 00:10:30
9 Lean Manufacturing and Kaisen 00:12:22
10 Lean Manufactuging and the 5 S’s 00:14:07
11 The Eight Wastes 00:16:47
12 The Seven Basic Quality Tools 00:18:00
13 Some Uses of these Tools 00:18:50
14 Example of Pareto Chart 00:19:24
15 Ishikawa or Fishbone Chart 00:19:48
16 Control Chart for Number of Errors 00:20:06
17 Value Stream and State Maps 00:20:19
18 Value-Added work 00:20:49
19 SIPOC Charts for Key Activities 00:21:22
20 Example of House of Quality 00:22:17
21 Six Sigma Philosophy: DMAIC 00:22:51
22 Assessing Process Capability 00:23:40
23 Combining Lean and Six Sigma 00:24:44
24 Implementing/Staffing Lean-Six Sigma 00:25:12
25 Examples of Lean-Six Sigma 00:27:05
26 Bibliography 00:27:51